Email stuck in your outbox? Try this

Here is a tip from the Outlook blog on the Microsoft Site about getting a message stuck on your outbox on it’s way:

“by Dail Bridges – on July 06

“What do you mean you didn’t receive it? I sent it last night!” At least you thought you did. Now you’re red-faced in a meeting that was set up to review the PowerPoint presentation that never made it to your recipients.

You check your Outbox and there it is.  If you ever find yourself in this situation, here are some reasons why and some steps you can take.

Computer tech tips for Microsoft OutlookRe-send the message

First try clicking Send All on the Send/Receive tab in Outlook.

Microsoft Office Outlook Screenshot - Send All

 Check your Outbox to see if the message is gone.

Small Business IT Support in LA & Orange CountyEmail attachment is too large

A message can get stuck if it includes an attachment that’s too large for some email servers to handle. For example, your workplace might limit the size of email messages you can send or receive. That slide deck with lots of pretty pie charts might be the culprit.

Tech support for Microsoft Outlook LA & Orange CountySwitch to Working Offline

If re-sending the message didn’t work, try reducing the size of the attachments and send it again.

To do that, you might first try to either delete or open the message in the Outbox. But that might not work. Here’s why. Outlook is really responsive and keeps trying to send any message in the Outbox. You can’t open or delete a message if it’s doing that. Instead, you’ll probably see this message:

Microsoft Office Outlook Screenshot - Dialog

To stop Outlook’s wheels from turning, you can go offline. On the Send/Receive tab, click Work Offline.

Once offline, it’s easy to fix the problem:  you can open the message, remove the attachment, reduce its size, and re-send it. Or you can delete the message and start from scratch-if of course you have a copy of the attachment.

Microsoft Office Outlook Screenshot - Dialog

Network and server support for SoCal officesEmail server is offline

Sometimes Outlook can’t send your messages because your email server is offline–whether an email server at work or online. If that’s the case, keep working! As soon as it comes online, Outlook will send all the messages in your Outbox in a second or two.

You’ll know your server is offline if you see “Disconnected” in the Status bar.

Microsoft Office Outlook Screenshot - Dialog - Offiline

When you’re up and running, it will say “Connected.”

Microsoft Office Outlook Screenshot - Dialog - Connected

You should be good to go now. For pointers on trimming down attachments before sending, see Reduce the size of pictures and attachments.”

Free technology assessment for small and medium size businessesAbout Advanced Network Consulting:

Advanced Network Consulting provides desktop troubleshooting, network cabling, network and server maintenance, and large scale IT projects for Southern California based businesses.  Our Microsoft and Cisco Certified technicians have nearly 20 years of hands-on experience with law firms, nonprofits, audiology offices, dental practices, manufacturers, general and executive business offices.  For new and prospective clients, we offer a complimentary one hour technology meeting.  Find out how we can make your business more profitable.  Call 562.903.3992 to schedule your appointment.  We look forward to meeting with you.